21 Surface Pro 4 Problems & Fixes

Surface Pro 4 problems can make using Windows 10 to stay entertained or get work done very frustrating. That’s why you need this surface Pro 4 problems and fixes breakdown.

The Surface Pro 4 looks like a tablet and has the heart of a notebook PC. This makes it just as difficult to troubleshoot as a laptop or desktop. You need to know where to find the right setting to stop the tablet from doing things that you don’t want it to, for example. The Surface Type Cover and Surface Pen add another layer of complexity. Sometimes they don’t work for reasons that aren’t clear.

Read: Microsoft Surface Pro 4 Tips & Tricks

Thankfully, the Surface Pro 4 is mature enough that the wider community has come up with workarounds and fixes for some issues. Microsoft has released driver updates to fix Surface Pro 4 problems too. Use this breakdown to get your device working correctly again.

(New)  How to Fix Surface Pro 4 Screen Flicker Problems

If your Surface Pro 4’s display flickers after you use it for a half-hour or more, it may have a very serious issue that Microsoft can’t fix with a software update.

These screen flicker issues are so serious that thousands of Surface Pro 4 owners have reported problems at Flickergate.com, a website dedicated to forcing Microsoft to recall the broken PCs. To see if your Surface Pro 4 has the issue, start it and see if the screen flickers after 30 minutes of you browsing the internet, listening to music or watching videos.

Take your Surface Pro 4 to the nearest Microsoft Store for a replacement if its screen flickers like the Surface Pro 4 in the video above. Microsoft should offer you a replacement.

How to Stop Surface Pro 4 From Locking Up

By far, one of the most annoying Surface Pro 4 problems is freezing. Some users report that their device completely locks without warning.

When it happens, reset your Surface Pro 4 by holding down the power button until your Surface Pro 4’s screen goes black. Press the power button to turn the device back on.

Driver updates have fixed this and a few other Surface Pro 4 problems from launch. Go to the Updates & Recovery area in the Settings app to check for updates.

How to Fix Surface Pro 4 Screen Rotation Problems

Some users report that Windows 10 won’t rotate when they turn their Surface Pro 4. When they try, nothing happens and the screen rotation lock button disappears from the Action Center.

If this happens to you, try detaching your Type Cover. The Rotation Lock button should reappear in the Action Center and Windows 10 should rotate automatically again.

How to Fix Surface Pro 4 Windows Hello Problems

Windows Hello lets you unlock your device without a password or passcode. Unfortunately, it can fail in bad lighting conditions or if it needs another scan of your face.

To fix this and other Windows Hello Surface Pro 4 problems, open the Settings app. Open Accounts. Select Sign In Options. In the Sign In Options area, look for the Improve Recognition for Windows Hello button.

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Read: How to Fix Windows Hello Problems

Try to get the angle that your face is usually at when you’re using your Surface Pro 4. If you have glasses, get a scan with your eyewear on and off.

How to Fix Surface Pro 4 Type Cover Problems

The Surface Pro 4’s Type Cover keyboard stops responding sometimes. If this happens to you, detach the keyboard. Now hold the power button on your Surface Pro down until you see a shade appear at the top of your screen. Drag that shade down to shut down. Your Surface Pro 4 Type Cover problems should be fixed once you start your device again.

Read: Best Surface Pro 4 Keyboards

How to Fix Surface Pro Pen Problems

Delete and pair your Surface Pen with your Surface Pro 4 again to fix connectivity issues that won’t allow you to write or draw in apps and programs. Use Gotta Be Mobile’s How to Sync and Set Up a Surface Pen guide to learn how.

Read: Surface Pen Tips for Surface Pro 4 and Surface 3

How to Fix Surface Pro 4 Camera Problems

Windows 10 will not let you use the Camera app to capture photos when you already have an app open that is using your camera. Shut any apps you’ve used the camera in recently. Now try opening the Camera app again.

Update: Microsoft will fix this problem with a free Windows 10 update in March or April 2018.

How to Stop Surface Pro 4 Display Crashes

Surface Pro 4 has a very, very nasty problem with its display driver crashing. The device will restart the driver itself, looking to you as if you display simply blinked for no reason. In our experience, it’s Microsoft’s Edge web browser causing this issue. Try browsing to the same site in Internet Explorer, Firefox or Chrome.

Update: Microsoft issued a firmware update to fix this problem. Check for more updates inside the Settings app under Updates & Recovery if it is still happening to you.

Surface Pro 4 Won’t Boot/Stuck on Boot Screen

A firmware issue sometimes keeps Surface Pro 4 from booting or starting up correctly when the Type Cover is attached and folded backward.

detach your Type Cover. Now press the power button on your Surface Pro 4. It should start immediately.

How to Fix Surface Pro 4 Apps Failing to Open

If apps won’t open on your Surface Pro 4, try restarting it. Hold the power button down until the shade appears. Now drag that shade to the bottom of your screen. Finally, power your Surface Pro 4 on again.

If this keeps happening, use Gotta Be Mobile’s How to Reset Your Windows 10 PC guide to reinstall Windows.

How to Fix Surface Pro 4 Blue Screen Problems

Some Surface Pro 4 users get a blue screen just after they try to wake their device from sleep. If this happens to you often, reset your Surface Pro 4.

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Update: A driver update fixed this issue. Check for more updates inside the Settings app under Update & Recovery to make sure your device has the latest fixes.

How to Fix Surface Pro 4 Speaker Pop Problems

All Surface Pro 4 devices have a driver issue that causes their speakers to make a popping sound when you log in.

Update: Microsoft released a Surface Pro 4 firmware update that solved this problem. Check for more updates inside the Settings app under Update & Recovery.

Why You Can’t Install Windows 7 on Surface Pro 4

Microsoft designed the Surface Pro 4 to work with Windows 10. It is possible to get Windows 7 installed. However, you can expect lots of software bugs that Microsoft won’t fix. Your Surface Pen and Windows Hello camera won’t work with Windows 7.

The Surface Pro 4 with Type Cover and Surface Pen.

How to Fix Surface Pro 4 Wake Problems

A dead battery or charge problem can create a lot of Surface Pro 4 problems. Make sure your Surface Pro 4 has a charge if it doesn’t turn on. Connect it to power using the charger it came with. Hold your finger on the power button for 20 to 30 seconds. The screen should flicker. Now you should see the Surface logo.

If the power and waking problems continue, consider sending in your Surface Pro 4 for service.

How to Fix Weak Wi-Fi Surface Pro 4 Problems

Some Surface Pro 4 users report drops in wireless connectivity without explanation. If this is happening to your device, take it to your local Microsoft Store or contact device support. The company should offer a replacement if your device is still under warranty.

How to Fix Bluetooth Related Surface Pro 4 Problems

Surface Pro 4 devices regularly have Bluetooth connectivity problems. To fix these, try turning your Bluetooth device off then on. If that doesn’t work, check to make sure Bluetooth is on by taping or clicking on the message bubble in the bottom-right corner of your screen. Look for the Expand button. Tap the Bluetooth icon to turn the feature off. Tap again to turn it back on.

How to Fix Microsoft Edge Freezing Problems on Surface Pro 4

Cortana in Microsoft Edge.

Microsoft’s Edge web browser frequently locks up with the Windows 10 Anniversary Update installed. Some users recommend uninstalling any Edge extensions you added from the Windows Store to fix this issue. Gotta Be Mobile recommends installing Google Chrome or Firefox for browsing instead.

Read: Best Windows 10 Browser: Edge vs Chrome

How to Fix Surface Pro 4 Tablet Mode Problems

Your Surface Pro 4 may automatically switch itself in and out of Tablet Mode when you attach its cover. If this is happening and you haven’t changed any settings, disconnect your Type Cover. Check the connector at the bottom of your Surface Pro 4 for bits of dirt preventing the cover from connecting reliably.

How to Fix Surface Pro 4 Low Storage Problems

If you’re routinely getting low storage warnings after your PC performed an upgrade, it’s time to use the built-in storage tool to start clearing extra files from Windows. Go to the Settings app. Tap or click on System. Tap or click on Storage. Now tap or click on the C drive at the top of the window.

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Read: 4 Ways to Free Up Space on Windows 10

Windows 10 will analyze what’s taking up space on your device. You can choose to delete or move apps and programs by tapping or clicking on each one. 


How to Fix Surface Pro 4 Charging Problems

Surface Pro 4 comes with a power adapter that has a USB plug for charging smartphones and tablets. Though convenient, smartphones that demand a lot of power interfere with the adapter’s ability to charge your Surface Pro. Unplug the smartphone or tablet to fix the issue.

If you don’t have anything plugged into the adapter’s USB port, try unplugging the adapter from your power outlet and connecting it again.

How to Fix Windows Insider Problems on Surface Pro 4

Windows Insider members get new features earlier than anyone else. That doesn’t mean you should try these updates on your Surface Pro 4. They’re often buggy and not feature complete. Turn them off if you’re having problems.

Open the Settings app. Then tap or click on Updates & Security. At the bottom of the menu on the left is an entry for the Windows Insider Program. Open that area and select Stop Insider Preview Builds.


12 Best Surface Pro 4 Alternatives in 2018

Huawei MateBook – $499

Huawei MateBook - $499

The Huawei MateBook has an attractive price and two configurations for shoppers to pick from.

This machine offers 4GB of RAM and an Intel Core m3 processor for just $399. More expensive configurations add an Intel Core m5 processor, up to 8GB of RAM and 512GB of solid-state storage.

Buyers that like clean design will love the Huawei Matebook. Its sleek metal frame has just a USB Type-C port, a headset jack and a connection for its add-on keyboard. It doesn’t have a kickstand on the back. Instead, users snap the cover accessory onto the bottom to hold the screen up. The 12-inch 2160 x 11440 display dominates the front, and machined aluminum covers the back.

You will need to factor in the cost of the digital pen and the keyboard with your purchase. The MatePen is just $49.99 from the Microsoft Store. The keyboard, which has a kickstand for propping the device up and backlit keys, costs $99. For comparison, a Surface Type Cover costs $129.99, and the Surface Pro 4’s pen sells for $59.99.

Buy the Huawei MateBook from the Microsoft Store for $499

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